26CRC005 - Non-Emergency Medical Transportation Services

The California Department of Veterans Affairs is seeking qualified contractors to provide non‑emergency medical transportation (NEMT) services for veterans residing at the Veterans Home of California in Chula Vista. The contractor must operate 24 hours a day, 365 days a year, transporting patients in wheelchair or gurney‑equipped vehicles, and must be capable of providing supplemental oxygen transport when requested. Performance standards require request acknowledgment within 30 minutes, on‑time arrival, and strict reporting of trip details. The contract runs from September 1 2026 (or later upon approval) through June 30 2029 and may be extended up to one year by amendment. Compliance with California civil‑rights, Darfur Act, Executive Order N‑6‑22, and HIPAA Business Associate requirements is mandatory, as are insurance, licensing, and Small‑Business/DVBE certification obligations. • 24/7 non‑emergency medical transport (wheelchair/gurney) for veterans in San Diego County (up to 50 mi, extensions with approval). • Mandatory response time: acknowledge requests within 30 minutes; wait‑time billing after 60 minutes; cancellation fee if service not cancelled before driver arrival. • Required certifications: California ambulance driver certificates, CPR/BLS, insurance (≥ $1 M each), and Small‑Business/DVBE status (with possible $10 K withholding). • Detailed reporting: monthly invoices, trip logs, vehicle maintenance, HIPAA breach notifications, and post‑contract utilization reports. • Contract value and rates are set in Exhibit B‑1 (Rate Sheet) – not disclosed in public documents.