Unified Phone System

Burnet County, Texas is seeking a single prime vendor to design, supply, install, configure, and support a county‑wide Unified Phone System with integrated desktop and mobile applications. The solution must be cloud‑based or hybrid VoIP, provide full Microsoft 365/Teams integration, meet E911/Kari’s Law compliance, support CJIS security requirements, and include hardware (desk phones, wireless DECT, conference phones), soft‑phone apps, call‑recording, voicemail‑to‑email, analytics, and ongoing maintenance. Optional value‑add items such as advanced contact‑center modules, extended recording retention, SMS/MMS lines, and analog gateway support are priced separately. The County requires a pre‑proposal conference (mandatory) on 9 / 23 / 2026, question submission by 9 / 25 / 2026, and final sealed proposals due 10 / 7 / 2026. Evaluation will occur in early October with potential vendor interviews. The contract will include SLAs for uptime (99.99 %) and support, and the vendor must provide training, documentation, and disaster‑recovery plans. • Scope: full design, hardware, software licensing, installation, migration, training, support • Required features: unified communications, mobile/desktop soft‑phone, E911, CJIS, reporting • Mandatory pre‑proposal conference 9/23/26 • Questions due 9/25/26 • Proposal deadline 10/7/26 • Award decision expected late October • Project aims to replace legacy PBX across ~262 lines with growth capacity.