SC HOUSING AUTOMATED CALL SERVICE SYSTEM

The State of South Carolina Housing, Finance & Development Authority is seeking a vendor to provide a fully hosted, automated call‑service platform that supports mass voice, email, and SMS notifications for its resident outreach programs. The solution must handle roughly 20,000 outbound calls per month, offer predictive dialing, SIP‑trunk provisioning, STIR/SHAKEN compliance, detailed reporting, and user‑account management, with training for up to four SC Housing staff. The contract is a one‑year base with four optional one‑year renewals, and payment is monthly based on actual call volume. • Mass‑notification platform (voice, email, SMS) with CSV import/export and detailed disposition reporting. • SIP‑trunk ownership, STIR/SHAKEN support, and 24‑hour system availability (calls limited to business hours). • Training, ongoing maintenance/support, and semi‑annual compliance attestations. • Mandatory vendor registration in South Carolina, insurance requirements, and eligibility preferences for in‑state contractors.