YCA CRM System

The Hawaii National Guard Youth Challenge Academy is seeking a Customer Relationship Management (CRM) system to aid in the recruitment and retention of students. The system should provide the ability to track communications, build relationships, and support the full student life cycle. The vendor needs to provide an all-in-one, comprehensive, proprietary, seamless platform that can displace other marketing tools. The system should have features such as automated, branded, and personalized communications, microsites, and workflows. The vendor should also provide agile project management and onboarding services with a ten-week implementation timeline. Key features of the CRM system include: • Ability to use and track communications to build relationships and support the full student life cycle • Improving relationships with existing students, reaching out to prospective students, and engaging alumni • Clear and consistent communication throughout the student life cycle • Creation of branded landing pages and microsites for student lifecycle stages • Integration with the Institution’s ERP/SIS system • Real-time tracking and audit trails • Extensive reporting capabilities • Easy-to-use reporting interface • Customizable reporting dashboards • Security at the highest level, prospecting data • Single Sign-On (SSO) with SAML v 2.0 • Dedicated support team with direct phone numbers