STC EMPLOYEE ASSISTANCE PROGRAM (EAP)

South Carolina is seeking a single qualified provider to deliver a comprehensive statewide Employee Assistance Program (EAP) for all public sector employees, their dependents, domestic partners, and household members. The contractor must furnish 24/7 toll‑free intake, counseling (in‑person, telephone, video, secure email), critical‑incident stress management, wellness coaching, substance‑use support, work‑life services, a secure self‑service web & mobile platform, and extensive reporting. Pricing will be a firm‑fixed‑price per‑employee‑per‑month (PEPM) with tiered rates based on employee count, plus a 1.25 % administrative services fee embedded in the contract price. The contract is a 1‑year base term with up to four optional 1‑year renewals (maximum 5 years), no minimum volume guarantee, and requires extensive insurance, security questionnaire completion, and quarterly utilization reporting. • Core counseling, crisis response, and wellness coaching delivered via multiple channels • Mandatory 30 hours of services per Using Governmental Unit (UGU) per year plus 24 hours of training/orientation • PEPM pricing model with tiered employee‑count brackets; contractor must submit detailed cost‑tier spreadsheet • Contractor must maintain $1 M malpractice and general liability insurance and complete a security assessment questionnaire • Quarterly utilization reports and a 1.25 % administrative fee incorporated into the contract price