Customer Information System Replacement – Anchorage Water & Wastewater Utility

The Municipality of Anchorage is seeking a comprehensive replacement of its legacy Customer Information System (CIS) for the Anchorage Water & Wastewater Utility. The new solution must cover software licensing, implementation services, data migration, ongoing support, and integration with existing systems such as Neptune 360 (meter data), IBM Maximo (work orders), and various payment and self‑service portals. The procurement includes detailed functional and technical requirement worksheets, a pricing template, and a staffing matrix, indicating a multi‑phase project spanning discovery, configuration, testing, training, go‑live, and a 16‑week post‑implementation support period. • Provide a full‑features CIS that supports billing, customer self‑service, payment processing, AI‑driven analytics, and regulatory compliance (PCI, ADA, TCPA, WCAG). • Integrate with multiple external systems (e.g., Maximo, SAP, Kubra, Swift Comply, GIS tools) using APIs, file transfers, or web services. • Deliver professional services (project management, data conversion, training) and ongoing maintenance under a fixed‑price contract, with optional SaaS or on‑premises hosting models. • Submit detailed cost breakdowns, staffing plans, and compliance documentation (SOC 2, PCI, AI risk) by the October 16 deadline.