Juneau Visitor Satisfaction Survey and Analysis - 2023

The City and Borough of Juneau is seeking a contractor to conduct a visitor satisfaction survey and analysis of Juneau visitors. The survey will gather information on visitor activity, satisfaction, and spending habits, as well as economic data on the cruise tourism industry. The contractor will be required to develop a detailed survey, conduct the survey, analyze the data, and provide a comprehensive report. The contract is expected to start on July 1, 2023, and end on November 30, 2023. The contractor will be selected based on their understanding of the project, methodology, management plan, experience, and qualifications, as well as their fee proposal. • The survey will be conducted during the months of July, August, and September. • The contractor will be required to provide a comprehensive report, including data tables, an executive summary, and a presentation of the research findings. • The contractor will be expected to work with CBJ staff to design the survey and analyze the data. • The contract value is estimated to be around $200,000, based on the scope of work and the requirements of the project. • The contractor will be required to have experience in conducting similar surveys and analyses, as well as knowledge of the cruise tourism industry. • The contractor will be expected to provide a detailed plan for conducting the survey, including the methodology, sample size, and data analysis. • The contractor will be required to provide a comprehensive report, including recommendations for future tourism management in Juneau.