Awarded vendors
- CBE Group, Inc.
Description
The City and Borough of Juneau (CBJ) is seeking a collection agency to provide services for Bartlett Regional Hospital (BRH). The selected agency will be responsible for collecting outstanding accounts receivable designated as "bad debt" from patients, guarantors, or other entities. The agency will receive a negotiated structured commission as payment for its collection activities. The contract term is for five years, with an initial contract period from July 1, 2023, to June 30, 2024, and automatic annual renewal periods for four additional years. The agency must be licensed and bonded, comply with the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA), and maintain adequate records of accounts referred, collection efforts made, revenues collected, and amounts remitted to BRH.
Some key points of the contract include:
• The agency will promptly undertake the collection of all accounts transferred from BRH through thorough, ethical, and lawful means.
• The agency will implement collection procedures using the most current technology to achieve maximum recovery of debts.
• The agency will provide electronic summary reports and detailed lists of bad debt accounts and the results of collections received during the calendar month.
• The agency will maintain office hours from 8:00 a.m. to 5:00 p.m. Alaska Time, Monday through Friday, and provide a toll-free telephone number for contact by debtors and BRH.
• The agency will stop collections on accounts and transfer accounts back to BRH when requested by the BRH Chief Financial Officer or designee.
• The agency will use multi-lingual staff with good verbal and written communication skills in English or other languages, depending on the debtor's country of origin.
• The agency will receive payments in any format, including cash, check, credit card, money order, draft, or other instruments, and transmit collections on a minimum monthly or more frequent basis to BRH.