RFP 2020-10 Interpretation Services

This contract calls for Covered California to secure telephonic and virtual language‑interpretation services for its enrollees across 13 Medi‑Cal threshold languages. The vendor must provide a telephone‑based interpretation platform capable of handling 10 000‑25 000 calls per month, capture detailed call‑traffic data, and submit required reporting. Compensation is based on a per‑minute rate, with a maximum contract ceiling of $4.6 M for the initial two‑year term, and the possibility of two additional two‑year extensions. • Services include telephone interpretation, virtual‑meeting interpretation, and related reporting. • Required languages: Arabic, Armenian, Cambodian, Cantonese, English, Farsi, Hmong, Korean, Mandarin, Russian, Spanish, Tagalog, Vietnamese. • Vendor must meet experience thresholds (≥10 years in telephonic interpretation, ≥3 years serving similar demographics) and supply suitable equipment.