DG11--New Hines Digital TV Base plus 4 Option Years

The Edward Hines, Jr. VA Hospital requires a full-service plan with DirectTV, providing high-definition digital satellite television service. The contractor shall provide all necessary personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services to provide DirecTV channels as defined in the Statement of Work (SOW). The contract includes a base year and four option years. The contractor shall provide unlimited telephone technical support, conduct semi-annual visits to the facility, and obtain necessary operation and technical documentation. Some key requirements include: • Providing high-definition picture quality at a minimum of 1080 progressive or interlace pixel full HD • Allowing for future additional channels and equipment upgrades • Providing service which includes television subscription for channels under service and maintenance service for all associated equipment • Providing a toll-free number for technical support in the event of a service interruption • Responding to service interruptions within 24 hours • Maintaining and/or replacing defective equipment • Complying with all applicable records management laws and regulations • Ensuring security and confidentiality of information and information systems