Arbitrator Services for Lemon Law Arbitration Program starting FY25 and beyond

The Office of Consumer Affairs and Business Regulation is seeking a qualified pool of arbitrators to hear cases and render decisions according to procedures outlined in 201 CMR 11.00 for the Lemon Law Arbitration Program. The arbitrators will be compensated directly by the Commonwealth at a rate of $150 per arbitration hearing. The contract duration will be for an initial duration of three years with an option to extend the contract up to two additional three-year periods. The key responsibilities of the arbitrators include hosting the arbitration hearing, recording the hearing, and providing an audible copy of the recording to OCABR. The arbitrators must also ensure the personal objectivity and impartiality of the arbitration process and may not have any personal interest in the outcome of the hearing. • The arbitrators will be evaluated on their responsiveness to OCABR inquiries, timely submission of decisions, and compliance with arbitration rules and regulations. • The arbitrators must have at least one of the following: minimum of 3 years of professional experience, affiliation with and accountability to a dispute resolution organization in existence for at least 3 years, or appointment to arbitrate by a judicial or governmental body for at least 3 years. • The arbitrators must own or have access to a means to accurately and completely record hearings. • The arbitrators must have the ability to scan and send documents electronically and have a valid email address and phone that is regularly checked by the arbitrator.