PRF86 - User Experience (UX) & Communication

The Executive Office of Housing & Livable Communities is seeking a vendor to provide User Experience (UX) and communication services. The scope of work includes providing UX expertise, conducting user research, and developing written materials for potential applicants and participants of the Emergency Assistance (EA) program. The vendor will have direct access to families, staff, and partners to conduct user research. The selected vendor will be granted access to relevant legacy research and operational data to inform this effort. • The vendor will provide UX expertise, including but not limited to, the following types of work: • Housing Stabilization notices or other policy documents (new or revised) • Written materials to potential applicants, applicants, or participants of the EA program, including notes, forms, or flyers • Scripts for internal HLC staff for engaging with applicants • Assessment of the impact of computer-based platforms for submission of documents • Protocols or job aids for HLC staff The vendor is expected to price out all aspects of the project, which encompasses all phases listed under the Scope of Services in the RFQ.