Customer Contact Center Services RFI

The agency issued a Request for Information (RFI) seeking details on how vendors would deliver Customer Contact Center Services. The solicitation is now closed, with a final submission deadline of June 19 2020. No award information, contract value, or agency specifics are provided, so the opportunity is primarily exploratory, intended to gather market capabilities and pricing structures for future procurement planning. • Scope: Provide a full‑service contact center (inbound/outbound call handling, chat, email, and possibly CRM integration). • Status: Closed RFI – no award or contract value disclosed. • Deadline: Submissions were due by 06/19/2020. • Agency & Location: Not identified in the source data. • Purpose: Gather market intelligence to shape a future solicitation for contact‑center outsourcing.