Device Service Plan - Madison WI

The United States Department of Agriculture (USDA) is seeking a Device Service Plan for the Shimadzu LCMS-8045 System, which is an integral part of the research performed in their laboratory. The contractor shall provide the Device Service Plan as specified in the Contractor Requirements Section, including unlimited hardware and software phone support, on-demand service visits, on-site service, and annual PM service visits. The contractor must also provide a repair service technician authorized by the OEM manufacturer to perform and document the service requirements. The service plan aims to maintain the instrument within its optimal operating specifications. • The contract requires the contractor to provide support and service either on-site or over the phone during the contract period. • The contractor must perform periodic maintenance and provide necessary replacement parts to ensure the instrument performs within its factory specifications. • The contract includes an extended warranty on the LCMS-8045 Main Unit and its subsystems for one year from the award date. • The contractor must comply with the standards specified in the Performance Requirements, commercial/industry, and government standards.