Service Maintenance Agreement for Access Control, CCTV and Intrusion Detection Systems

• Base period 12 months, with four optional 12‑month extensions (max 5 years).<br>• Scope covers hardware maintenance, preventive inspections, parts replacement, and rapid loaner equipment deployment.<br>• Required certifications: Lenel 1000/2000, HID, Bosch, Lockmasters, Medeco, NEC knowledge, ≥5 years professional experience.<br>• Response times: Average 8 hrs, Urgent 4 hrs (max 6 calls/yr), Emergency 2 hrs (max 2 calls/yr).<br>• All work performed at 201 Varick St., Suite 900, New York, NY 10014 during 8 am‑5 pm weekdays.<br>• Small‑business set‑aside (WOSB, HUBZone, SDVOSB eligible).<br>• Award based on lowest evaluated price; no discussions anticipated.