Hamilton Relay TRS

The Department of Human Services in Colorado is seeking a sole source contract for the provision of Telecommunications Relay Services (TRS), including Captioned Telephone Service (CTS), Relay Conference Captioning (RCC), and Real-Time Text (RTT). The contractor must comply with FCC regulations and ensure continuity of critical communication services for individuals with disabilities in Colorado. The scope of work includes delivery of TRS, CTS, RCC, and RTT services, compliance with FCC operational and reporting standards, and support for outreach, marketing, and website maintenance. Key requirements include: • Specialized expertise and compliance with FCC regulations • Maintenance of FCC certification • Continuity of service without interruption • Unique reporting and administrative requirements • Market limitations due to the specialized nature of the services