BOOKSTORE MANAGEMENT SERVICES

The College of Central Piedmont is seeking a qualified vendor to operate and manage its campus bookstores—both physical locations on the Central and Levine campuses and an online storefront—including the sale of “Spirit Shop” merchandise, textbook procurement, digital content distribution, and locker‑delivery services. The contract is an indefinite‑quantity, agency‑specific agreement with a base term of three years and two optional one‑year renewals. Vendors must run at least two physical stores, integrate with the college’s ERP (Ellucian Colleague) and LMS (currently D2L Brightspace, transitioning to Canvas), support secure SSO (SAML/Microsoft Entra), meet high‑risk data security standards (SOC 2, HECVAT), and provide comprehensive support, analytics, and equitable‑access pricing for curriculum courses. • Operate two on‑site bookstores (Charlotte & Matthews, NC) and an e‑commerce platform • Provide textbook, digital media, and non‑textbook merchandise sales, including locker deliveries • Integrate with FA‑Link, Ellucian Colleague, and LMS via LTI 1.3/OAuth2 • Maintain security certifications (SOC 2 Type II, HECVAT) and comply with FERPA, GDPR, PCI‑DSS, etc. • Deliver analytics dashboards, pricing proposals, and equitable‑access program pricing • Supply site‑preparation specs, architecture diagrams, disaster‑recovery and business‑continuity plans • Offer a three‑year contract with two one‑year renewal options; award expected around 1 Mar 2027.