SB-I000900A Questions and Answers No. 1

Shelby County, Tennessee is seeking a comprehensive replacement of its on‑prem Avaya Aura PBX and Contact Center with a cloud‑based Unified Communications platform, specifically RingCentral (or an equivalent market‑leader). The scope includes migrating approximately 5,500 advanced users, 150 basic analog lines, 75 outbound‑only lines, and 325 contact‑center seats, while retaining existing Avaya J‑Series phones where feasible and maintaining current IP‑Flex SIP trunks. The contractor must provide migration services, hardware provisioning, configuration, and ongoing support for soft‑phone, hard‑phone, and mobile app usage across more than 50 county buildings. No bid bond is required, and the solicitation remains open until March 26, 2026. • Replace Avaya Aura Communication Manager & Contact Center with RingCentral (RingEX & RingCX). • Migrate 5,500 users plus 300+ contact‑center seats; support analog, digital, and outbound‑only lines. • Retain existing J‑Series phones; replace 96xx series as needed; integrate with existing IP‑Flex SIP trunks and county network infrastructure.