Hospital Ambassador Services

The County of San Mateo seeks a qualified contractor to provide Hospital Ambassador Services at San Mateo Medical Center. Ambassadors will serve as the first point of contact for patients, visitors, and guests, delivering courteous front‑line customer service, way‑finding assistance, safety monitoring, and administrative support. The contract also includes valet and parking‑management services to ensure safe, efficient vehicle handling for staff, patients, and visitors. The agreement is a three‑year term with performance measured on service quality, responsiveness, and compliance with hospital policies. • Serve as front‑desk greeters, escort patients/visitors, and provide way‑finding support. • Address inquiries, resolve minor concerns, and escalate complex issues. • Assist non‑English speakers by coordinating translation services. • Enforce visitor access policies, infection‑control practices, and safety reporting. • Maintain visitor logs, manage kiosk systems, and support administrative tasks. • Provide valet, parking enforcement, and guidance services. • Required qualifications: experience in customer service/hospital setting, strong interpersonal skills, ability to work flexible hours, background checks, and relevant insurance. • Submission deadline: September 30 2026 1:00 pm via eProcurement portal; questions due by September 16 2026. • Contract term: 3 years, with local business preference points in evaluation.