Network Monitoring and Patch Management Software Solution Subscription

Boone County, Missouri is seeking a qualified vendor to provide a subscription‑based network monitoring and patch‑management software platform for its IT environment. The County will handle day‑to‑day administration after deployment; the vendor’s responsibilities are limited to initial implementation, training, and optional short‑term support packages. The contract is a one‑year term with up to four one‑year renewal options and a month‑to‑month continuation thereafter. The solution must support at least 814 endpoints, integrate with Active Directory/LDAP, provide 24/7 monitoring, automated patching for Windows/macOS/Linux and third‑party apps, and include robust reporting, alerting, and security features. Pricing (subscription + support) accounts for 50 % of the evaluation; technical capability, support, training, and documentation comprise the remaining 50 %. • Minimum 814 device licenses, scalable / tiered pricing • Real‑time network monitoring (SNMPv3, NetFlow, etc.) with dashboards and alerts • Automated patch management, staging, rollback, and vulnerability integration (CVE) • On‑prem or cloud deployment; AD/LDAP and MFA integration required • Training, documentation, and short‑term support tiers (3‑6 mo, 6‑12 mo) • Contract: 1‑year initial term, up to 4 × 1‑year renewals, month‑to‑month thereafter • Evaluation: 50 % price, 15 % technical, 15 % support, 10 % training, 10 % documentation