Internet Monitoring Service for Division of Parole and Probation (DPP) for Five (5) Year Term

The State of Maryland’s Department of Public Safety and Correctional Services (DPSCS) seeks a qualified vendor to provide a comprehensive, cloud‑based internet monitoring solution for sexual offenders under the Division of Parole and Probation (DPP). The contract is a firm‑fixed‑price, five‑year award with no renewal options and requires the vendor to deliver, install, maintain, and support a secure, web‑based monitoring platform that captures all internet activity, generates alerts, and produces daily reports. The vendor must also provide initial and ongoing training, 24/7 technical support, and ensure full compliance with Maryland IT security policies. • Minimum 3 years recent experience providing internet monitoring for public‑safety agencies. • System must monitor 24/7 across multiple device platforms (Windows, macOS, Android, iOS, ChromeOS). • Real‑time web‑based interface with configurable restrictions, alerts, screenshot capture, and data export (CSV). • Secure data storage, daily backups, redundant infrastructure, and disaster‑recovery capabilities. • Training (online) and refresher sessions at least semi‑annually, plus a toll‑free 24‑hour support line. • Deliverables include system architecture documentation, installation guides, sample reports, and compliance attestations.