657074 - FY27 RFP FWBPEHV26018 for Iowa Family Support Network

The State of Iowa Health & Human Services is seeking a single contractor to operate the Iowa Family Support Network (IFSN) – a statewide toll‑free information and referral service, website, and associated programs (Nine2Thrive and Children at Home). The contractor will manage a 1‑888‑IAKIDS1 call center, maintain the www.iafamilysupportnetwork.org portal, provide referrals to early‑intervention and family‑support resources, administer the Children at Home funding program, produce and distribute educational materials, conduct statewide marketing, and deliver robust data collection, reporting, and quality‑assurance activities. The contract runs for a three‑year base period (July 1 2026‑June 30 2029) with up to three one‑year extensions, for a total possible term of six years, and carries a maximum annual award of $1,333,851 (total ceiling $8,003,106). • Operate the 1‑888‑IAKIDS1 toll‑free call center (8 am‑5 pm M‑F) with warm‑transfer and TTY capabilities. • Maintain and continuously update the IFSN website, ensuring 24/7 access, searchable resource directory, and online referral functionality. • Administer the Children at Home program – application review, eligibility determination, short‑term care coordination, and reimbursement of providers. • Deliver the Nine2Thrive on‑site prenatal‑clinic information‑referral service at two designated sites (Polk County and Wayne County). • Produce, store, and distribute a suite of bilingual (English/Spanish) outreach materials; run a statewide marketing campaign; and submit quarterly/annual performance reports with specific data‑quality and satisfaction metrics.