CFSA - FY27 - DialPad Voice Application Services - CBE and Open Market

The Child and Family Services Agency (CFSA) is seeking a vendor to provide DialPad voice application services for FY27, utilizing both the Commercial Base (CBE) and open market procurement methods. This contract will cover the provisioning, management, and support of cloud‑based voice communication solutions across the agency’s offices, ensuring reliable telephony, call routing, and integration with existing case‑management systems. The scope includes subscription licensing, user training, ongoing technical support, and performance reporting. • Provide DialPad voice application licensing and subscription management for the agency’s staff. • Deliver implementation, configuration, and integration with CFSA’s existing IT infrastructure. • Offer 24/7 technical support, troubleshooting, and regular system performance reporting.