FY 27 - DCAS - District Direct Contact Center - RFP

The District of Columbia Health Care Finance (DHCF) is seeking a vendor to operate and staff a District Direct Contact Center for FY 27, providing comprehensive call‑center services and associated application software support. This effort will centralize inbound and outbound communications for health‑care financing programs, requiring both personnel and technical solutions. • Provide full‑time call‑center staffing, including answering, routing, and customer‑service functions. • Deliver and maintain applications software for micro‑computer systems covering business, statistical, medical, and scientific use‑cases. • Ensure compliance with federal and district regulations, data‑privacy standards, and performance metrics. • Offer 24/7 support capability and reporting dashboards for service‑level monitoring. • Integrate with existing DHCF systems and enable scalability for future program expansions.