Dental & Vision Services

The City of Cincinnati is seeking a qualified insurance carrier to provide comprehensive dental and vision benefits for its employees and dependents. The vendor must be the carrier (not a broker), hold an “A” rating, be licensed in Ohio, and be able to duplicate the existing provider networks while delivering robust reporting, data analytics, and member‑service support throughout a five‑year contract term (with optional extensions). The solicitation includes detailed performance guarantees, annual member‑satisfaction surveys, and integration with the City’s wellness initiatives. • Provide insurer‑run dental and vision plans with nationwide coverage and out‑of‑network benefit calculations. • Deliver semi‑annual performance reviews, utilization reports, and cost‑driver analyses; maintain 24‑hour eligibility file turnaround and seven‑year record retention. • Assign dedicated account management staff, meet performance guarantees, and support open‑enrollment events and wellness program integration.