Telecommunications Relay Services

The State of Nevada, Department of Human Services, Aging and Disability Services Division, is seeking proposals from qualified vendors to provide CapTel and Telecommunications Relay Services on an as-needed basis. The services will be provided statewide, and the contract is expected to start on July 1, 2019, and end on June 30, 2024. The vendor will be required to provide services that meet the requirements outlined in the RFP, including providing CapTel and TRS services, handling emergency calls, and providing reports on the number of calls processed. • The RFP includes two items: Item #1 for CapTel services and Item #2 for TRS services. • The vendor must provide a fixed rate for pricing options. • The State will provide a breakdown of CapTel and TRS minutes. • The vendor must support CTI technology for CapTel calls. • The vendor must handle emergency calls and provide services that meet the requirements outlined in the RFP.