Adult Emergency Financial Assistance Program

The Adult Emergency Financial Assistance Program (AEFAP) provides financial aid to Pinellas County residents who have experienced an emergency event creating a financial hardship. The program offers assistance with past due rent, emergency mortgage, utility assistance, emergency transportation, and other expenses. The Proposer must be equipped to manage significant call volume and provide compassionate service to all callers. The program is not intended to alleviate long-term poverty. The Proposer will be responsible for providing rapid, one-time assistance to eligible adults without minor children facing need for emergency financial assistance. Key aspects of the program include: • Providing financial assistance to eligible adults • Managing a call center to handle a high volume of calls • Offering compassionate service to all callers • Collaborating with partner agencies to provide referrals and support • Maintaining a well-prepared and empathetic call center The Proposer should have experience in working with individuals experiencing basic financial emergencies and be able to demonstrate their ability to address timelines, staffing plans, and service accessibility.