Sourcewell Unified Communications and Contact Center Solutions

Sourcewell, a Minnesota‑based local government cooperative, is seeking proposals for a comprehensive Unified Communications and Contact Center solution that will serve its participating entities. The contract will cover the design, implementation, and ongoing support of a platform that integrates voice, video, messaging, and contact‑center capabilities across multiple locations. The successful vendor must deliver a scalable, secure, and cloud‑enabled system, provide migration services from legacy telephony, and offer training and long‑term maintenance. • Scope includes hardware, software, licensing, installation, and configuration of unified communications tools. • Includes contact‑center functionalities such as call routing, queuing, reporting, and omnichannel support (voice, chat, email). • Vendor must provide migration from existing telephony, training for staff, and a support/maintenance plan for the life of the contract.