Correction: Post Acute Care Debt Collection Services

The City of New York’s public‑hospital system, NYC Health + Hospitals, is seeking a vendor to provide contingency‑based debt‑collection services for its Post‑Acute Care facilities. The contractor will collect delinquent patient balances (private‑pay accounts, copays, deductibles, and Net Available Monthly Income) that are 180+ days past due, using phone calls and mailed letters only, and must integrate with the PointClickCare electronic health‑record system. The work includes full account management, reporting, compliance with HIPAA, Fair Credit Reporting Act, and related regulations, and the ability to retain each case for a minimum of twelve months. The contract is for an initial three‑year term with two optional one‑year renewals and can be terminated by the City with 30‑day notice. • Collect delinquent patient balances for Post‑Acute Care facilities (private‑pay, copays, deductibles, NAMI). • Mandatory use of phone and mailed communications; no email or text outreach. • Required integration with PointClickCare, daily/weekly data uploads, and extensive reporting (monthly reconciliation, KPI dashboards, quarterly litigation status). • Must meet strict security, privacy, and MWBE participation (30 % goal) requirements, and operate under a contingency‑based fee structure.