DMH RFQ For Qualified Foreign Language Interpreter Contractors and Translation Services

The Department of Mental Health is seeking qualified contractors to provide foreign language interpretation and translation services. The services include in-person interpretation, video remote interpretation, telephonic interpretation, and document translation. The contractor must be on the Statewide Contract for Foreign Language Interpretation and Translation Services under the Operational Services Division PRF75 RFR. The contractor will be reimbursed only for services rendered as a result of a DMH referral. The contract is expected to start on October 9, 2024, and will be effective until June 30, 2026, with the option to renew annually. • The contractor must provide services on an as-needed basis. • The contractor must have a mechanism to ensure that only calls requested by DMH staff are billed to DMH. • The contractor must collect specific information for each call, including date, start time, duration, language, and name of DMH staff person and client. • The contractor must provide a toll-free phone number for DMH staff to access the phone interpreter service. • The contractor must have a secure website for document translation and be able to send secure emails. • The contractor must have a system to track and record interpreter services, including the DMH Consultant Register.