Delaware Quitline and Related Tobacco Cessation Services

The State of Delaware seeks a vendor to operate its statewide quitline and associated tobacco‑cessation services. The contractor will be responsible for a 24/7 toll‑free quitline, telephone and face‑to‑face counseling, digital cessation tools (text, web, app), a pharmaceutical aid program, and extensive reporting to state and federal agencies. The contract is a fixed‑price, one‑year term beginning July 1 2027, with up to four one‑year extensions and possible month‑to‑month extensions. • Provide continuous 24/7 quitline operations (phone, TTY, multilingual support) and manage call triage, counseling, and referrals. • Deliver digital cessation services, fax/e‑mail referral processing, and a full suite of FDA‑approved cessation aids (patches, gum, prescription meds). • Conduct face‑to‑face counseling, target priority populations, and submit weekly, monthly, quarterly, and annual NAQC‑compliant reports. • Maintain required insurance, background‑check, and data‑security standards (HIPAA, DTI, US‑only data storage). • Submit monthly usage reports and quarterly diversity/sub‑contractor spend reports; adhere to strict termination and reporting timelines.