Employee Assistance & Wellness Services / HR

The City of Worcester seeks a vendor to deliver a comprehensive Employee Assistance Program (EAP) and Wellness Services for all city employees and their families over a three‑year period. The contract requires 24/7 counseling, on‑site and virtual training, substance‑abuse‑professional services for DOT‑required testing, crisis debriefing, a re‑branding effort, and extensive reporting. The vendor must provide qualified mental‑health professionals, ensure confidentiality, and meet a detailed set of mandatory criteria. • 24 × 7 counseling (phone) with RN or Masters‑level Social Worker on call at all times. • Up to 11 confidential counseling sessions per employee per problem, including public‑safety staff. • SAP services for CDL holders with 5‑7‑day turnaround, plus crisis debriefing and on‑site training. • Quarterly utilization reports, marketing/re‑branding plan, mobile app platform, and extensive wellness resources (financial, legal, child/elder‑care, etc.). • Mandatory compliance with Massachusetts law, insurance, indemnification, and no subcontracting without prior consent.