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Missouri Department of Corrections·Missouri

Offender Communication Services

Closes 3/5/2026$60M – $120MRequest for Proposal
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Description

The Missouri Department of Corrections is seeking a contractor to provide offender communication services, including an offender communication system, offender financial services, and an AI-powered text messaging application. The contractor will be responsible for providing these services for a period of six years. The department is looking for a vendor with experience in providing similar services, and the vendor must meet certain minimum experience qualifications. The scope of work includes providing the offender communication system, offender financial services, and AI-powered text messaging application, as well as ensuring compliance with all applicable laws and regulations. • The vendor must provide a detailed proposal outlining their experience, approach, and pricing for the services. • The vendor must also provide information on their company, including their business structure, ownership, and financial information. • The vendor must comply with all applicable laws and regulations, including those related to conflict of interest and anti-discrimination. • The vendor must also provide information on their experience with similar projects and their ability to meet the requirements of the contract.

Attached files

The solicitation documents live at the source — open the bid source above to download them.

Contact

Molly Hurt(Buyer)

[email protected]

(573) 751-8900

Key dates

Opened
1/8/2026
Pre-bid meeting
1/21/2026
Site visit
2/2/2026
Closes
3/5/2026
Duration
6 years

Last updated

Details

Type
Request for Proposal
Industry
Telecommunications
NAICS
513330
Solicitation №
STATE 0000000178SL,1

Budget estimate

$60,000,000 – $120,000,000

Based on the historical usage information provided, the total number of calls and minutes used during calendar year 2023 and 2024 in the current offender telephone services contract was approximately 34.6 million and 38.6 million, respectively. The average transaction amount of an offender deposit item was $68.69. Considering the scope of work and the requirements of the contract, it is estimated that the annual revenue for the contractor could be in the range of $10 million to $20 million, depending on the pricing model and the actual usage of the services. Therefore, the total contract value for the six-year period could be in the range of $60 million to $120 million.

AI estimate from the solicitation

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