Travel Management Services

The State of North Dakota is seeking a qualified travel‑management firm to provide end‑to‑end reservation and travel‑support services for state employees and affiliated entities. The contractor must operate a secure, web‑based booking portal, comply with state travel policies, manage ticket issuance, cancellations, refunds, and provide 24/7 duty‑of‑care assistance for domestic and international travel. Monthly reconciliation reports and data‑security compliance are required, and the contract is a two‑year base term with up to three one‑year renewals. • Reservation services: airline, rail, bus ticketing, group travel, ticket exchanges, refunds, and unused‑ticket management. • Policy & compliance: adherence to ND OMB travel policies, Fly America Act, and data‑security standards (U.S. data residency, cyber‑liability insurance). • Technology platform: web/agent portal, traveler‑profile management, real‑time reporting, monthly p‑card reconciliation, and emergency assistance hotline. • Reporting & analytics: monthly/quarterly cost‑saving reports, fare‑breakdowns, and emissions data. • Contract terms: firm‑fixed‑price with adjustments, 2‑year base period, optional renewals, and termination provisions.