INMATE COMMISSARY SERVICES

The County seeks a vendor to operate a full‑service inmate commissary at the McHenry County Adult Correctional Facility. The contract requires installing and maintaining kiosk hardware, delivering a comprehensive software platform that integrates with existing jail‑management, telephone, and front‑lobby systems, handling order processing, inventory, pricing audits, and providing 24/7 technical support. The vendor must also assume all licensing, tax, insurance, and equipment costs, and be capable of managing logistics from receiving shipments to on‑site distribution, with optional contract extensions through year 4. • Provide at least 22 on‑site kiosks (hardware + software) and a secure, isolated network. • Deliver end‑to‑end commissary order fulfillment, weekly sales reporting, and integration with CoreForce, IC‑Solutions, and Access Corrections. • Supply all required insurance, bonding (if > $50k), licensing, and support services, including 24 × 7 phone help and optional software demonstrations.