Provision of Emergency Medical Patient Billing Services on an Annual Contract

Gwinnett County, GA seeks a vendor to provide a full‑service emergency‑medical‑patient‑billing system and associated records‑management capabilities. The contractor must supply software, hardware, integration with the county’s ESO Solutions ePCR system, comprehensive claim processing for Medicare, Medicaid and commercial carriers, 24/7 data access, extensive monthly performance reporting, multilingual citizen support, and meet stringent HIPAA, NIST, GovRAMP, CJIS, and PCI‑DSS security requirements. Payment will be based on a negotiated percentage of monies collected, with the option for up to four one‑year contract renewals. • Deliver an EMS electronic billing platform that interfaces daily with ESO Solutions ePCR (NEMSIS format). • Provide full‑access database, unlimited user logins, and 11 specific monthly performance reports (AR, aged‑AR, reconciliation, write‑offs, etc.). • Meet extensive security, privacy, insurance, and compliance obligations (HIPAA BAA, NIST 800‑53, CJIS, PCI‑DSS, A‑10 insurer rating). • Offer on‑site and virtual training, 24/7 phone support, and interpreter services for 20+ languages. • Submit a percentage‑based fee schedule; contract is for one year with four optional one‑year renewals.