Warm Springs Service Unit Nurse Advice Line

The Indian Health Service (IHS) is soliciting a contractor to establish and operate a toll‑free, 24‑hour/7‑day per week Nurse Advice Line for American Indian/Alaska Native patients residing on or near the Warm Springs Indian Reservation, Oregon. The contractor will provide licensed Registered Nurses, culturally‑sensitive triage, a medical library, and post‑call follow‑up, while ensuring HIPAA‑compliant documentation and faxing encounter reports to the Warm Springs Health & Wellness Center. The contract is a one‑year, fixed‑price order with monthly invoicing. • Service location: Warm Springs Health & Wellness Center, 1270 Kot‑Num Rd, Warm Springs, OR 97761 • Period of performance: 1 year from award date • 24/7 toll‑free nurse triage and medical library access for all active beneficiaries • Licensed RN staffing, culturally‑sensitive interactions, and use of proprietary triage software • Mandatory fax of encounter form within 24 hrs to IHS staff (caller name, DOB, purpose, advice) • Confidentiality & HIPAA compliance; Business Associate Agreement required • Fixed monthly payment covering all costs; invoices submitted electronically via IPP • Contractor indemnifies IHS; IHS provides technical oversight but cannot modify the contract • Set‑aside: Indian Small Business Economic Enterprise (ISBEE)