Management and Administration of Victim Support Services Network (VSSN)

The City of New Haven is seeking proposals from qualified organizations to coordinate and implement the Victim Support Service Network (VSSN). The selected contractor will be responsible for convening service providers, coordinating referrals, conducting client intake and needs assessments, facilitating warm handoffs to partner organizations, tracking outcomes, and supporting continuous system improvement. The contractor will also coordinate and support regular community canvases with cross-sector partners in the wake of violent incidents. The City is looking for applicants that can develop strategies to sustain the network beyond the period of City funding, including the ability to pursue Medicaid reimbursement for eligible victim services. Key responsibilities include: • Coordinating and implementing the VSSN • Providing case management and referral services • Facilitating community canvases and warm handoffs • Tracking outcomes and supporting system improvement • Developing a sustainability plan for the VSSN • Pursuing Medicaid reimbursement for eligible services The City is looking for an organization with experience in providing services to victims of violent crime, knowledge of the local service landscape, and the ability to work collaboratively with partner organizations and stakeholders.