TennCare Connect Contact Center Solution (TCCCS)

The State of Tennessee’s Department of Finance and Administration is seeking a qualified vendor to design, implement, and operate a statewide contact‑center platform (TennCare Connect Contract Center Solution – TCCCS) to support the TennCare Medicaid program. The contract will require compliance with a strict non‑disclosure agreement, registration as a state vendor, and delivery of a secure, scalable solution that can handle high‑volume member inquiries across the state. Vendors must be capable of providing the full suite of contact‑center services, including telephony, web chat, CRM integration, reporting, and ongoing maintenance. • Scope: Full‑service contact‑center solution (software, hardware, integration, support) for Tennessee’s Medicaid program. • Timeline: Publication 26 Nov 2025; proposals due 10 Feb 2026; NDA required before detailed specs are released. • Requirements: Completion of NDA, state vendor registration, proven experience delivering large‑scale contact‑center or telecommunications solutions, and ability to protect confidential state data per NIST SP 800‑88.