Emergency Shelter Operator

The City of Santa Fe is seeking a qualified operator to manage a low-barrier, 24-hour emergency shelter. The selected contractor will be responsible for day-to-day operations, maintaining a safe and respectful environment, and coordinating service delivery and housing navigation for shelter clients. The shelter will continue to operate at 2801 Cerrillos Road on an interim basis while the City evaluates the long-term viability of the current site and explores future facility options. The contract will be for a one-year term with the option to renew up to two years. • The shelter primarily serves individuals with high and complex needs, including those experiencing serious mental illness, substance use disorders, and individuals who are formerly incarcerated or other heightened risk factors. • The City aims to ensure access to safe, dignified, and consistent emergency shelter while supporting pathways to stability. • The selected contractor will be responsible for providing case management, behavioral health services, income supports, and permanent housing opportunities. • The contractor will also be required to participate in the transition from the current shelter to a new facility, leading client engagement and recognizing trauma-informed practices in collaboration with City staff's input.