Statewide Collection Agency Services

The State of Tennessee is seeking a qualified collection agency to provide statewide collection services for all state agency accounts, including “health accounts” such as penalties and bad checks. The contractor will receive account data, initiate collection within five business days, maintain a secure real‑time reporting portal, and remit collected funds to the State. Compensation is based on a percentage of monies collected, with a five‑year base term and possible extensions. • Provide full‑cycle debt collection (letters, calls, skip‑trace, ACH remittance) for an estimated $3‑5 million in outstanding balances across multiple agencies. • Maintain licensing (Tennessee collection‑service license) and ACA membership; meet strict privacy, HIPAA, and cyber‑security requirements (SOC 2 Type 2, encryption, incident reporting). • Deliver monthly ACH payments, quarterly and on‑demand reports via a secure web portal, and respond to agency inquiries within five business days.