RFP 07172023LB Employee Assistance Program (EAP)

The Shelby County Board of Education (Memphis‑Shelby County Schools) is seeking a qualified vendor to provide a comprehensive Employee Assistance Program (EAP) for roughly 15,000 active employees, plus retirees and dependents. The contractor must operate a 24/7 call‑center, maintain a statewide network of credentialed counselors, deliver in‑person, tele‑health, and crisis‑intervention services, and supply child‑care and elder‑care referral assistance. Detailed performance guarantees cover call answer times, satisfaction scores, geographic coverage, and reporting timelines. The contract is a one‑year price‑contract with up‑to‑four one‑year extensions, and the vendor must meet extensive insurance, background‑check, and compliance requirements. • Core counseling (substance‑abuse, mental health, marital, legal, financial, family, grief, etc.) for employees, retirees and families. • 24/7 intake/call‑center, remote‑tele‑health, and on‑site crisis‑debriefing with defined response‑time guarantees. • Child‑care and elder‑care referral network, supervisor training, monthly newsletters, and quarterly utilization reporting. • Mandatory certifications (non‑collusion, de‑barment, anti‑bribery), insurance coverage, and E‑Verify compliance.