Microsoft Unified Support Partner

The North Dakota University System (NDUS) is seeking a qualified Microsoft Unified Support Partner to provide enterprise‑wide technical support, escalation, proactive advisory, security assessments, and training for its 11 colleges and universities. The vendor must deliver 24×7 critical‑incident support, a centralized support portal, monthly performance reporting, and a dedicated account manager, while complying with WCAG 2.1 AA accessibility standards. Pricing must fit within a $45‑$65 k annual budget, with volume discounts across all institutions. The contract is expected to start in September 2026 and run for an initial one‑year term, renewable on an annual basis. • Provide advanced troubleshooting, Microsoft escalation, and SME access for Azure, Microsoft 365, Windows, Power Platform, Purview, Intune, Entra, and related services. • Deliver proactive advisory services, security risk assessments, and optional Microsoft Risk Assessment Program (RAP). • Maintain a centralized support portal, 24×7 critical‑incident coverage, monthly reporting, and dedicated account management. • Meet accessibility compliance (WCAG 2.1 AA) and hold an active Microsoft partnership with relevant competencies. • Offer transparent, itemized pricing that stays under the $65,000 annual ceiling.