MGA Call Center Services

Middle Georgia State University (MGA) is seeking a single qualified vendor to provide comprehensive call‑center services supporting its Financial Aid and Bursar offices. The contract will begin on July 1 2026 and run for one fiscal year, with up to four optional one‑year renewals. Services must be performed by U.S.-based staff, include Spanish‑language support, operate during MGA’s business hours, and integrate securely with Ellucian Banner and Campus Logic systems. The vendor must meet extensive compliance requirements (FERPA, ADA, GLBA, USG cybersecurity, background checks) and deliver detailed weekly reporting, call recordings, and rapid breach notifications.