RFP2008, Municipal Fiber Network Operations Center (NOC) Support Services

The City of Alexandria is seeking qualified vendors to provide Tier 1 network monitoring and event‑management support services for its Municipal Fiber Network Operations Center (NOC). The contract will cover day‑to‑day operational oversight, incident detection, escalation, and reporting for the city’s fiber infrastructure, ensuring reliable service delivery to municipal users. The solicitation is posted online; interested firms must review the full documentation on the city’s sourcing portal and submit a sealed proposal by the closing date. • Provide 24/7 Tier 1 network monitoring for the municipal fiber network. • Perform event detection, logging, and escalation according to city‑defined procedures. • Deliver regular status reports and incident summaries to the city’s IT leadership. • Maintain communication with city staff and coordinate with Tier 2/3 support as needed. • Ensure compliance with security and performance standards outlined in the solicitation.