Inmate Communications - 112-2630

The State of North Dakota’s Department of Information Technology seeks a single‑vendor, turnkey solution that integrates telephone, video visitation, tablet devices, and commissary ordering/inventory for the state’s correctional facilities. The awardee will deliver hardware, software, implementation services, training, ongoing support, and must meet stringent security, accessibility, and data‑residency requirements. The contract term is five years, with options for extensions, and the vendor must absorb all installation costs while providing a 180‑day firm price. • Provide integrated VoIP phone and video‑visitation systems with fraud‑control, bilingual prompts, and audit‑trail capabilities. • Supply durable, ADA‑compliant tablets that integrate with legal research and commissary platforms. • Deliver a commissary ordering and inventory management solution, including secure payment processing and reporting. • Meet North Dakota IT standards (Microsoft Entra ID, Azure B2C, Power Platform/ServiceNow), U.S.‑based data hosting, FedRAMP/HITRUST/StateRAMP compliance, and 99.9 % service availability. • Offer 5‑year performance period with optional renewals, and assume all installation, cabling, and equipment costs.