Provision of Design, Implementation, and Maintenance of an E911 Community Engagement Solution on a Multi-Year Contract

Gwinnett County seeks a vendor to design, implement, and maintain a cloud‑based E‑911 community‑engagement solution that automates post‑call surveys, provides analytics dashboards, and integrates with the County’s existing CAD and IT ecosystem. The contract is multi‑year, with an initial term ending 31 Dec 20xx and annual renewals unless terminated. The vendor must deliver a SaaS platform, 24×7 support, training, documentation, warranty, and a disaster‑recovery plan, while meeting extensive security, privacy, and compliance standards (ISO 27001, SOC 2, FedRAMP, HIPAA, CJIS, WCAG 2.1 AA, etc.). Insurance, E‑Verify, and ethics affidavits are required. • Provide a web‑based survey management system with SMS delivery, multi‑language support, and integration to CentralSquare CAD. • Deliver full implementation services, ongoing maintenance, 24/7 support, and user training for ~150 staff (121 basic, 25 supervisory, 4 admins). • Meet rigorous security and compliance mandates, including encryption, MFA, audit logging, and annual penetration testing. • Supply a minimum 12‑month warranty, disaster‑recovery plan, and roadmap for future releases. • Submit a sealed proposal by 5 Oct 2026, with questions due by 18 Sep 2026.