Palo Alto Enterprise Licensing & Support

The University System of New Hampshire is seeking proposals from qualified firms to renew its Palo Alto Networks Enterprise License Agreement (ELA) and Enterprise Support Agreement (ESA) Premium Support for its campus firewalls and related security infrastructure. The contract will cover roughly 29 Palo Alto devices across three campuses for a three‑year term, with optional one‑year extensions. The vendor must be an authorized Palo Alto Networks channel partner, provide 24/7 premium support with a four‑hour critical‑case response SLA, handle mid‑term asset changes, and meet USNH insurance, financial, and compliance requirements (including PCI‑DSS). • Scope: renewal of ELA and ESA Premium Support for ~29 firewalls (hardware models include PA‑3220, PA‑3420, PA‑5250‑AC, PA‑3440, PA‑5430‑AC, etc.). • Requirements: authorized PAN partner status, annual invoicing capability, insurance, credit rating, audited financials, and compliance with USNH terms and PCI‑DSS. • Timeline: solicitation opened 02/23/2026, questions due 03/06/2026, final submission due 04/03/2026, contract period 06/25/2026 – 06/24/2029 (3 years) with two optional 1‑year extensions. • Deliverables: activation of licenses on start date, ongoing premium support, software updates, hardware RMA, and a process for adding/removing assets during the term.