Admin Management, Data Management, Software Development (Quality Assurance Inspection Software for EMS)

The Department of Veterans Affairs (VA) seeks a Service‑Disabled Veteran‑Owned Small Business (SDVOSB) to provide comprehensive admin and data management, software development, and ongoing support for a Quality Assurance Inspection Software (SaaS) for the Environmental Management Services (EMS) program at the Portland VA Medical Center. The contract is a five‑year firm‑fixed‑price award (01/01/2027‑12/31/2031 with four optional one‑year extensions) covering system implementation, data migration, user training for up to 10 initial users, Tier II help‑desk support, system maintenance (99 % uptime), security compliance (FedRAMP, NIST 800‑145/800‑53), and periodic upgrades. The contractor must deliver a COTS SaaS solution (no custom development), provide system testing and acceptance plans, manage user licensing, and produce quarterly progress reports. • Base‑year performance period: 01/01/2027‑12/31/2027, with four 12‑month options. • Deliverables: SaaS platform, data integration (up to 2 years of legacy EMS records), training (on‑site and web‑based), Tier II help‑desk, system maintenance, and quarterly reports. • Required capabilities: multi‑factor authentication, role‑based access (national, regional, local), audit/reporting dashboards, 24/7 emergency support, and FedRAMP‑approved hosting. • Contract type: Firm‑fixed‑price, $34 M NAICS size ceiling, SDVOSB set‑aside. • Location: Contractor work performed at its facilities; training and support delivered at Portland VA Medical Center (Portland, OR).