RFI 27-02 Comprehensive Downtown Parking Management System

The City of Rochester, NH is seeking information from vendors capable of delivering a comprehensive, city‑wide digital parking‑management system for its downtown area (≈ 840 on‑ and off‑street spaces). The solution must include multi‑channel mobile and kiosk payments, license‑plate based sessions, progressive pricing, free‑interval parking, an online dashboard, enforcement mobile app, automated violation handling, permit management, and integration with existing municipal ERP, law‑enforcement records, and motor‑vehicle registration systems. Data security must meet NIST Cybersecurity Framework and PCI‑DSS standards, with end‑to‑end encryption and role‑based access. Vendors must provide hardware (ADA‑compliant kiosks), software, training, 24/7 support, and detailed cost estimates. • Multi‑channel payment (mobile app, kiosks, pay‑by‑text) with no cash handling. • Integrated enforcement tools and automated violation processing. • Required integration with Tyler ERP, CSI Records Management, and Clerk WorksXML. • Strict data‑security (NIST, PCI‑DSS) and ADA‑compliant hardware. • Mandatory submission by July 8 2026, with a public opening on July 9 2026.